In the past ten years since 2006, the number of drug rehabs has exploded in the USA to over 30,000. It seems that anyone with...
Testing and tracking are the fundamentals of any marketing program. Too often, if we are not measuring what we are doing, we find ourselves in a huge hole with no idea how we got there.
IVR and Interactive Voice Response Tracking Your Calls
Do you know how many calls your website generated last month, week or yesterday? Do you know your average call time? Do you know which days are better than others? Are you able to route your calls to other phones if someone does not pick up after the third ring? There are several call tracking providers, some more expensive than others. You can be very specific and know how many calls a single page on your website received. Are you able to listen in on the calls? Do you want to triage your calls by sex e.g. for men Press 1, for women Press 2, and route them to the appropriate admissions counselor? What about putting up a phone survey on your web site? We provide telco grade IVR automation services.
This call tracking software is the perfect fit for any drug rehab with 100 beds or less.
There is a certain elegance about using one provider who cannot only provide the 800#’s, track and route the calls but also provide you with the critical reports that can help you can make marketing and staffing decisions to propel your business forward.
Below is an example of a CDR’s or the Call Detail Reports for a Drug Rehab or any other business:
One of the most under reported sectors in the drug rehab industry is the “call center” or the admissions department. Admissions can be a thankless job, taking calls at all times of the day from people who are in their worst moments in life, and it is critical to measure how your CSR or call center staff are doing. Are they getting enough calls? Maybe they are getting too many calls? Maybe they are not closing enough admissions? Whatever the case you, as the manager or the business owner, need to know. Here is a look at the CSR Metrics page:
Once you know how the website is performing and your admissions team are pulling their weight you can put some call media forecasting in place to project what kinds of revenue we will be receiving. In the drug rehab industry it is necessary to assign a budget to begin to drive some traffic to your business/website.
Do you know how much more money you will make if you boost your media spending by $5K or $10K per month? You can estimate that using our ROI financial model spreadsheet.
Are you an outpatient drug treatment center or are you a national residential treatment center? This drug rehab call tracking map will show you in an instant where your calls are coming from.
Get started today by ordering this drug rehab call tracking software.